Return & Refund Policy

At Sabriya Solutions, we take pride in delivering premium-grade corporate gifts, branded merchandise, and tailored client solutions. Because our products are customized with corporate logos, custom packaging, and personalized specifications, our return and refund procedures follow established B2B industry standards outlined below.

Custom & Personalized Orders

Due to the custom-branded nature of promotional merchandise and bespoke gift sets:

• Items customized with your company logo, custom branding, or personalized artwork cannot be returned or refunded once production has commenced based on your approved artwork proof.
• We strongly encourage thorough review of all digital proofs, dimensions, pantone color references, and physical sample approvals prior to authorizing full production runs.

Sample Approval & Pre-Production Process

To guarantee 100% satisfaction, we provide digital mockups and, upon request, physical pre-production samples before mass production. Once a pre-production sample or digital proof is formally approved by the client, production proceeds strictly according to the approved specifications.

Damaged, Defective, or Incorrect Items

We adhere to strict quality control processes before every dispatch. However, in the rare event that an item is received in a damaged or defective condition, or if there is a discrepancy from your approved order:

• Please report the issue to our customer care team within 48 hours of delivery.
• Provide your invoice number along with clear photographs or video evidence of the damaged or incorrect products.
• Upon validation by our quality assurance team, we will promptly arrange for re-production, repair, or replacement of the affected units at no additional cost to you.

Order Cancellations

• Before Artwork Approval / Production: Orders may be cancelled prior to artwork approval and before customized materials have been sourced or printed. In such cases, a full refund or credit note will be issued, less any administrative or sample fees incurred.
• After Production Has Commenced: Once production or material engraving has started, cancellations cannot be accepted as materials have already been personalized.

Refund Processing

Approved refunds will be processed via the original payment method (bank transfer, corporate check, or card payment) within 7 to 14 business days from the date of refund approval. Alternatively, clients may opt for a credit note redeemable against future corporate gifting campaigns.

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